Tuesday, March 30, 2010

Self-Diagnostics

I finally got in touch with the tech support guys at CyberPowerPC. I was worried I would have to send my whole system back to them and get a refund, but the guy told me if I could isolate the problem, they will just send me the part I need for repairs.

So it could be one of three things, they said. A RAM stick, the video card, or the motherboard. The motherboard being the most serious problem, RAM being a pretty quick and easy fix. The problem with running the tests, is I have to wait 5-6 hours between each test so that the computer has time to cool down. The system never had any problems booting up and staying on after I had it warmed up.

Right now I'm still testing the RAM, which seems to be the culprit. I took out two of the three sticks, booted up, blue screened. I took out that last stick and put in a different one, booted up, clean. I put in the final stick(so now I have two of the three in), booted up, clean. I think I've found the problem, but I should do a couple more tests to make sure. So hopefully I'll be done with all this mess by 9pm tonight.

No comments:

Post a Comment